Currently, you need to submit a Service Canada's online service request form. You will not receive a reply. We sent an email to affected users to explain what to do next. If you meet the criteria for the travel exemptions, and you want to apply to come to Canada, there are changes to the application process. It’ll ask you to create security questions. Register now. Click “Continue” on the next page and read the Terms and Conditions on the page after that. Our contact centre is experiencing a high level of calls, which may lead to longer than usual wait times. You may already have a GCKey account from other interactions with the Government of Canada, such as booking a campsite with Parks Canada. Sign up for a GCKey user ID and password if you do not have one. We’ll try to get back to you within 10 business days. Verify the following in the email before clicking on any links: Take extra precautions to protect your security, including monitoring your account for suspicious activity and updating your account with a unique password. Sign up for a GCKey user ID and password if you do not have one. A PAC is your key to accessing secure online services. Your account lets you start an application, submit and pay for your application, get messages related to your application, check the status of your application and update your information. ask about an application that has passed the, provide additional information about your application. To register for a GCKey, go to the sign in page and click the “Continue to GCKey” button. Sign in with your online Canadian banking information if you have an existing account with 1 of our partners. If you have forgotten an existing GCKey user ID you will need to create a new one. How can I change or review my answers in my online application? What should I do? For enquiries, contact us. 2:10 - On the “Create an account” page, type in your “given name” which is your first and This online service will be unavailable from 12:30 a.m. to 5:30 a.m. Eastern time, on Tuesday November 10, 2020, in order to perform system maintenance. What do I do if I have technical problems when applying online? Keep a copy of this in a safe place in case you forget. If someone other than you needs to file documents on your NEB Account, you need to share your GCKey with him or her. Then, choose a user name and a password. If you need to upload a number of images, find out how to combine them into 1 document. Therefore, we suggest that you: Create a GCKey specific to your NEB Account. You will receive your PAC by mail within 5 to 10 business days. How do I reduce the file size? Service Canada will provide you with a PAC. What do I do if I lost my GCKey username or password? Are you ready to register? It’ll ask you to create security questions. To register for a GCKey, go to the sign in page and click the “Continue to GCKey” button. To use GCKey to access My Service Canada Account (MSCA) you must have: PACs are used to help validate your identity for MSCA and keep your account secure. Then, choose a user name and a password. My account is locked. Find out what document (s) you need to submit and by when Step 1: Create a GCKey. Help! My personal reference code is not working. You will need: You will not receive a reply. A Service Canada agent will contact you within 2 business days. Employment Insurance beneficiaries cannot get a PAC by phone. A recent cyberattack has affected a small number of IRCC accounts accessed through GCKey. Can I send a new document after I submit my online visa application? You can travel to Canada only if you are exempt from the travel restrictions and are coming for an essential purpose. Incident de sécurité sur votre compte CléGC, My immigration or citizenship application, IRCC.COMMDoNotReply-NePasRepondreCOMM.IRCC@cic.gc.ca. You will not need your PAC for this step. You need this code to register for MSCA with GCKey. Call Service Canada at 1-800-277-9914 Monday to Friday between 8:30 am and 4:30 pm local time. under Enquiry, choose Technical difficulties in the drop-down menu, upload screenshots from your account that show us. If you lost your GCKey username, you will have to create a new GCKey. We locked these accounts to protect them from unauthorized access. The time frame will vary by case. If you have forgotten an existing GCKey user ID you will need to create a new one. The Service Canada phone representative will let you know when you could receive your access code. If you already have a GCKey and a PAC: Register for MSCA with your GCKey My GCKey … Sign in with your GCKey user ID and password. You can reach our Registration and Authentication call centre at 1-866-279-5238 to obtain assistance and unlock your account. Learn more. Sign up for GCKey (if you don’t have it) Use your GCKey to access multiple Government of Canada online Services. What is Sign-in partner (SecureKey Concierge)? Keep a copy of this in a safe place in case you forget. My documents are too large to upload. All links in the email point to gc.ca pages. How to Create GC key Account to Access Canada Visa - YouTube your postal code if you are a Canadian resident or your country of residence if you are a foreign resident.